Training Information Technology Infrastructure Library (ITIL) V3 Foundation Best Practices
INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL) V3 FOUNDATION BEST PRACTICES
Training Information Technology Infrastructure Library (ITIL) V3 Foundation Best Practices - Information Technology service management is integral to virtually every business and it’s important that managers, business staff and end users have the required level of knowledge to understand and build on their relationships with their IT service providers. The Information Technology Infrastructure Library (ITIL®) is a set of practices for IT Service Management (ITSM) that focuses on aligning IT services with the needs of business. IT Infrastructure Library is the international standard for best practices in IT Service Management. In its current form (known as ITIL 2011 edition), ITIL is published in a series of five core publications, each of which covers an ITSM lifecycle stage. ITIL underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, although differences between the two frameworks do exist. ITIL is a recognized international standard for the IT service management profession....